Jessica Gonzalez

With more than 15 years’ experience in the financial services industry, including tenures at Santander Consumer USA and Visa, Jessica Gonzalez is now the VP of Customer Success, Lending at Informed.IQ.

Blog - Document Quality Decline Among Seniors and African Americans

Document Quality Decline Among Seniors and African Americans can lead to greater friction in the loan approval process

Over the last 20 months, there’s been a noticeable decline in lending verification document quality – disproportionately affecting senior citizens and African Americans. According to Informed’s Data Consortium, senior citizens are 1.4 times more likely to upload poor quality documents and African Americans are 1.1 times more likely. This statistical variation suggests a potential correlation […]

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The Impact of Rising Trade-In Allowances and Electric Vehicle Adoption on Auto Finance

AI-generated image from Midjourney representing professionals at a car dealership Driven by environmental concerns and technological advancements, the automotive industry has witnessed a significant shift towards electric vehicles (EVs) in recent years. Vehicle trade-in allowances have also been rising, encouraging more people to trade in their older, gas-guzzling vehicles for eco-friendly EVs.  Through Informed’s Data

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How to get more deals without increasing risk: The Power of a Dealer Portal with Integrated Digital Tools

A dealer portal combining non document verification and document verification in a waterfall with digital collection tools and dealer rewards provides several benefits that contribute to improved JD Power and CSAT (Customer Satisfaction) scores and enhanced capture rates. Documentary and non-documentary validation are two different approaches to applicant validation that are beneficial for auto dealers

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Verifying Bank Statements and Self-Employed Income in Realtime: A Game Changer for Dealer Portals

AI-generated image from Midjourney representing an auto dealer doing manual paperwork Calculating income from bank statements and self-employed applicant’s income has traditionally been a time-consuming, manual process often leading to errors and delays in decision-making. Lenders are now adopting new technology allowing dealers to access instantaneous validation, ensuring accuracy and efficiency in their financial assessments

Verifying Bank Statements and Self-Employed Income in Realtime: A Game Changer for Dealer Portals Read More »

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