Jessica Gonzalez
Jessica Gonzalez is the GM of Auto and Vice President of Customer Success at Informed
With 15+ years of experience in financial services, Jessica is responsible for identifying innovative products tailored to specific requirements, ensuring customer success and maximizing ROI.
She has extensive experience in optimizing operations across financial and business development functions through business process reengineering/automation and performance management solutions. She builds robust, compliant operational infrastructure and continuous improvement cultures.
Areas of Expertise
- Artificial Intelligence
- Diversity Equity & Inclusion
- Fraud
Former Positions
- Senior Vice President | Director of Digital Strategy, Pricing and Strategy, Santander Consumer USA
- Vice President | Director of Operational Analytics and Strategy, Santander Consumer USA
- Corporate Financial Planning an Analysis | Senior Business Leader, Visa
- Program Management Office | Senior Business Leader, Visa
- Customer Support | Senior Business Leader, Visa
Awards
- Inspiring Fintech 2023 Leader
- NYC Fintech Award Recipient
- 2023 Women In Auto Finance Award Recipient
- Women of ALPFA’s Most Powerful Latinas: Rising Star
- Visa Volunteer Award
- Keeping It Simple Santander Award
- Santander Digital Transformation Award
- Santander Diversity, Equity, and Inclusion (DEI) Execution Excellence Award.
